As you will be aware from the national news coverage, the situation is changing on a daily basis. However, we are following guidelines and due to the unprecedented situation we have closed the practice for face to face dental services. Presently we are only permitted to give advice, we are not permitted to carry to any active treatment at all.
If you are experiencing dental pain requiring emergency treatment, please telephone the practice on 015394 43378 for the number of the on call dentist for advice only. Alternatively you can call the NHS 111 service who will direct you to Public Health England for the urgent treatment you require. NHS England is being very active and are setting up urgent Dental care facilities to provide safe effective care to those whose problems are serious. These arrangements are not in place just yet but are expected to be available soon.
As always, my team and I are committed to providing you the best service we possibly can under the circumstances. Our team are contacting all patients who are booked in for treatment to postpone their appointments until a time when it is safe for us to resume our extensive range of dental treatments to all patients.
We understand that some of you are concerned about the monthly membership fee and your value for money when you have access to limited services. I assure you that when this is all over, we will make sure that all the entitlements due under your plan will be made good. We will ensure that any check-ups and hygiene appointments missed during the pandemic will be carried out as soon as we are able to return to some degree of normality.
We are also committed to providing emergency cover for you as comprehensively as we can within guidelines. You will also still have emergency cover with your Denplan insurance.
In the meantime, we hope everybody keeps well and strong during this difficult time, and we look forward to welcoming you to Morgan Dental as soon as we are able.
For those patients who have Denplan membership then the Denplan help line will continue to be available for advice on 0800 844 999 or via https://www.denplan.co.uk/patients/dentalemergency-support
We will be in contact shortly to rebook your planned appointments when we are advised that it is permissible to do so. After this crisis is over we will be opening the Practice for extended hours until we are back
Thank you for your continued loyalty towards the Practice, even through these uncertain
Our thoughts and prayers go out to all of you.